How do I know if my order is confirmed?

Once your Order has been logged and payment authorization has been received, you would receive an email and SMS with a unique Order ID (eg. RH0123456789), a listing of the item(s) you have ordered and the expected delivery time. Upon shipping, another initimation would be sent across to you. Let me check the status of order

How do I update my personal information?

Kindly go to the "My Account" section on the top right side and use the ‘update information’ tab to update your address and other details

Can I change the delivery address?

Yes, delivery address can be changed if the shipment has not gone out for delivery.

Can I cancel the order?

Yes, the orders can be cancelled if they have not been processed.

The goods have been returned. When will I get the refund?

It takes upto 3 days for us to receive the goods post which the refund is processed. Your bank may take 2-4 business days for net banking purchases and 3-5 business days for credit/debit card purchases to credit the refund amount to your account.

My order status is showing as cancelled

Orders are cancelled due to non-availability of the product or quantities ordered by you or non- availability of the service. Kindly contact us on care@luxehues.com or +91 88-1010-2020 , 011-39595365 for further information

I could not receive the product since I was travelling / etc

Kindly give us a call on +91 88-1010-2020 , 011-39595365 or email us on care@luxehues.com with the subject line as delivery and advise a convenient time for delivery.

Can you gift wrap my order?

Currently we do not offer gift wrapping facility. However, all products are delivered with elegantly done packaging from luxehues.

Can I exchange any items?

We allow exchange on items such as Apparel and Footwear, where a trial is required to determine if the fit is right. You can exchange an item for the same product in the size/color of your choice

I have received the wrong size / color

Please email us the picture on care@luxehues.com so that our QC team can validate the request. Once confirmed, we will arrange for the items to be picked up and dispatch the correct specifications

The product I received is damaged

Kindly share the pictures of the damaged product. Once verified by the Quality Assurance team, we will arrange for the reverse pickup and dispatch the replacement. Kindly pack the product along with the invoice and the original brand packaging when you return the goods

Do I need to pay for courier charges?

No, no payments are to be made for return of goods

I would like to self ship the product

We do not recommend self shipping since you may be liable only in case of damages.

Is cash on delivery available?

No, we do not offer COD facility at the moment

I am not able to make the payment

Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords

The payment failed but my account is debited

Kindly re-order. The bank would reverse the duplicate charges if not done automatically.

The charge has not converted into EMI

EMI conversions are done by the card issuer. Kindly contact your bank for the same

I have been charged interest / processing fee / EMI amount is incorrect

Kindly contact the card issuer

Can I get a cash refund / cheque?

No. The payments will be credited back to the same payment instrument from which the payment was made.

I have been billed twice

Kindly email us the copy of your statement with the duplicate charges on care@luxehues.com so that we can investigate

I have received a discount code from but it is not applying the discount

Kindly check the terms of use for the voucher. You might be trying to apply more than one voucher or the purchase is not eligible for discounts

Can I use 2 vouchers for a single purchase?

Only 1 voucher is applicable for each purchase

The value of the voucher is more than the value of my purchase. Do I get a refund or credit for the balance amount?

The vouchers are single time use and no refunds or credits are applicable. Should you wish to use the full value of the voucher, kindly make a purchase for equivalent or higher amount

I used a voucher for my purchase which has now been returned. What happens to the voucher?

The credit will show up on your account and would be available for use on your next purchase

I have 2 registered email addresses, can I merge both accounts?

Yes, we would be glad to help you with the same. Kindly email us the details on care@luxehues.com